shipping & returns - gear4rocks - rock climbing gear & equipment
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shipping & returns
  100% Money Back Guarantee. If you are unsatisfied with the product you can return it to gear4rocks for a full refund. The product must be unused. You must contact gear4rocks with the reason you are returning the product within 30 days of receiving the original order. You must dispatch the parcel to our office within 30 days of receiving the original order. Upon return to the gear4rocks office we will inspect it and reimburse you for the value of the product. Sorry, you will not be reimbursed for shipping or postal fees. Obviously we encourage you to purchase insurance and delivery confirmation when returning equipment as gear4rocks can not be held responsible for lost parcels.

  Your order will be shipped the day after payment is received.

Please notify us if your order does not arrive in a timely manner. We will happily track your package and relay its status to you. In the rare instance of an order being lost by a shipping firm we will issue a full refund or will replace the lost order, whatever you prefer. Rest assured knowing that customer satisfaction is our primary goal, and we will do our best to resolve any issues.

Your purchase will be shipped using

Ukrainian Registered AirMail

World Map

Worldwide delivery usually takes 2-4 weeks

We pack all orders very carefully to ensure your product arrives in perfect condition. Insurance is included in shipping fees, so when a package arrives please immediately inspect the contents with an authorized postal worker. If contents are lost or damaged please immediately file a claim with the post office. It may be the policy of your postal service to deny claims made after signing for a package.

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